Product prices are converted into over 60 currencies, and accurate tax and duty calculations are provided. Our global website serves over 200 countries and territories. L.L.Bean catalogs are sent to over 170 countries. L.L.Bean also has a large and growing customer base in Canada. Our vibrant direct channel business in Japan includes a dedicated website, contact center and distribution center. L.L.Bean opened its first international retail store in Tokyo in 1992 and now operates 23 stores and outlets in Japan, where L.L.Bean Boots and Boat and Tote Bags are always popular. It offers easy ordering and logo setup, expert personalization and generous volume discounts. L.L.Bean Direct to Business offers quality L.L.Bean products and gift cards to corporate customers for group outfitting, special events, customer recognition and employee rewards. Over 150,000 people participated in programs in 2015. Programs range from a few hours to multiday trips, and include kayaking, stand up paddle boarding, fly casting and fishing, clay shooting, archery, biking, snowshoeing, canoeing and more. Since 1979, our Outdoor Discovery Schools have helped customers enjoy outdoor actitvies and learn new skills. L.L.Bean also has 27 retail stores outside of Maine, as well as 10 outlets, with new stores opening each year.Īll our retail locations host a variety of special events, clinics and demonstrations throughout the year. The seven-acre retail campus is also home to L.L.Bean’s Hunting & Fishing Store, Bike, Boat & Ski Store, and Home store. Open 24 hours a day, 365 days a year, the store draws close to 3 million visitors each year, with unique features that include an indoor trout pond and a 3,500-gallon freshwater aquarium that replicates a 25-foot-long section of streambed. The 200,000 square-foot flagship store is located in Freeport, Maine, on the original site where L.L. L.L.Bean’s retail stores allow customers to experience the company’s unsurpassed customer service firsthand, with a friendly staff that’s always ready to help – whether it’s choosing the right product or finding the perfect fly-fishing spot. In 2015, we also mailed over 50 different catalogs to customers in every state and over 170 countries. We are continually enhancing our website to provide a first-class customer experience. Customers can shop thousands of products, book a course with our Outdoor Discovery Schools®, locate a nearby park, find store information and much more. Launched in 1995, is among the top-rated e-commerce sites in the industry. We do not release financial and operational information beyond what you will find here and do not produce an annual report. L.L.Bean is a privately held, family-owned company. Our company headquarters are in Freeport, Maine, just down the road from our original store. Guided by L.L.’s belief in keeping customers satisfied, the company has grown to a global organization with annual sales of $1.6 billion. Founded in 1912 by Leon Leonwood Bean, the company began as a one-man operation. L.L.Bean has been delivering classic styles, outdoor gear and expert advice for over 100 years.
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